CUSTOMER SERVICE POLICY
Thank you for shopping with us. We are committed to providing a clear, reliable, and helpful customer service experience. This Customer Service Policy explains how we handle orders, shipping, delivery, returns, refunds, currency, and customer support. It applies to all customers and all orders placed through our website.
Contact Us
For any customer service question or concern, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. Whether you need help with product selection, order status, shipping, returns, refunds, or general questions, our team is ready to assist.
Please include your order number and relevant details when contacting us so we can help you as efficiently as possible. We aim to respond to all inquiries promptly and professionally.
Order Processing
Orders are processed within 1–3 business days. Once your order has been processed, it will be prepared for shipment. During busy periods, processing may take slightly longer, but we always work to move orders forward as quickly as possible.
If you need to change or cancel your order, please contact us as soon as possible through the Contact Us page. We will do our best to assist, but changes or cancellations may not be possible once an order has entered processing or shipping.
Shipping and Delivery
We offer shipping for all orders with an estimated delivery timeframe of 6–12 days. This delivery estimate applies to all orders. We do not separate delivery timeframes into different categories. Every customer receives the same estimated delivery window of 6–12 days.
Expedited shipping options are available where offered. If you select an expedited shipping option at checkout, it will be shown clearly before you complete your order. Expedited shipping is designed to help your order arrive sooner when available.
All products ship free of charge. There are no shipping fees added to your order. The price you see for your product is the price you pay, and shipping is included.
Please make sure your shipping address is correct and complete before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout. If you notice an error, please contact us through the Contact Us page as soon as possible.
Delivery estimates are provided for guidance. While we work to ensure timely delivery, actual delivery may vary due to factors outside our control. If your order has not arrived within the estimated timeframe, please contact us through the Contact Us page, and we will assist you.
Currency and Pricing
All prices on our website are displayed in USD. All transactions are processed in USD for consistency and clarity. This means you can shop with confidence knowing that the currency shown is the currency used for your order.
All products include free shipping. There are no additional shipping charges at checkout.
Returns
We want you to be satisfied with your purchase. Our return window is 60 days. If you wish to return an item, please contact us through the Contact Us page to begin the return process.
To help us process your return smoothly, please provide your order number and details about the item you wish to return. We will guide you through the return steps and provide any necessary instructions.
Returns should be sent back in accordance with the instructions provided by our customer service team. Once your return is received and processed, we will move forward with your refund.
Refunds
Refunds are typically issued within 5–10 days after the returned item is processed. The refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider.
If you have questions about the status of your refund, please contact us through the Contact Us page. We will be happy to check on your refund and provide an update.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us through the Contact Us page as soon as possible. Please include your order number and a description of the issue. If possible, include photos of the item and packaging. This helps us review the issue quickly and find an appropriate solution.
We take these matters seriously and will work with you to resolve the situation in a fair and timely manner.
Order Tracking and Delivery Support
Once your order ships, tracking information may be provided where available. You can use this information to follow your package as it moves toward its destination. If tracking does not update for an extended period, or if you have concerns about your delivery, please contact us through the Contact Us page. Our team will assist you in checking the status of your order.
Please note that delivery estimates are not guarantees. Once an order has shipped, delivery may be affected by carrier operations, weather, or other circumstances beyond our control. We appreciate your patience and will do our best to support you throughout the delivery process.
Product Support
We are here to help you get the best results from your self-tanning products. If you have questions about how to use a product, how to choose a shade, how to prepare your skin, or how to maintain your tan, please contact us through the Contact Us page. We are happy to provide guidance and recommendations.
For best results, please follow the instructions included with your product. We also recommend performing a patch test before using any self-tanning product, especially if you have sensitive skin or are trying a product for the first time.
Customer Responsibilities
To ensure a smooth experience, please provide accurate order and shipping information, review your order before submitting it, and follow the product instructions carefully. If you have any questions or concerns, please reach out to us through the Contact Us page rather than waiting.
We also encourage you to contact us first if there is any issue with your order. Our goal is to resolve concerns directly and efficiently.
Our Service Commitment
We are committed to treating every customer with respect and care. We aim to provide clear communication, helpful support, and fair solutions. Whether you are placing your first order or returning as a valued customer, we want your experience to be positive and stress-free.
We continuously work to improve our products, our website, and our customer service. Your feedback helps us grow and serve you better.
Policy Updates
We may update this Customer Service Policy from time to time to reflect changes in our operations, services, or customer support practices. The most current version will always be available on our website. By continuing to use our website or place an order, you acknowledge and accept the current Customer Service Policy.
Thank You
Thank you for choosing us for your self-tanning needs. We appreciate your trust and are here to help you achieve a beautiful, natural-looking glow. For any questions or support, please contact us through the Contact Us page. Our email address is also available on the Contact Us page.