SHIPPING POLICY
Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered. It also describes what you can expect regarding shipping timeframes, free shipping, expedited shipping options, currency, and customer support.
By placing an order on our website, you acknowledge and agree to this Shipping Policy.
Order Processing
Orders are processed within 1–3 business days. Processing begins after your order is placed and payment is confirmed. Once your order has been processed, it is prepared for shipment.
During busy periods, processing may take slightly longer. We work to move every order forward as quickly as possible and appreciate your patience.
If you need to change or cancel your order, please contact us through the Contact Us page as soon as possible. We will do our best to assist. However, changes or cancellations may not be possible once an order has entered processing or has shipped.
Shipping and Delivery
The estimated delivery timeframe is 6–12 days for all orders. This timeframe applies to all orders. We do not apply different delivery estimates based on destination. Every customer receives the same estimated delivery window of 6–12 days.
Delivery estimates are provided for guidance. While we work to ensure timely delivery, actual delivery may vary due to factors outside our control.
Free Shipping
All products ship free of charge. There are no shipping fees added to your order. The price you see for your product is the price you pay, and shipping is included.
All prices on our website are displayed in USD. All transactions are processed in USD for consistency and clarity.
Expedited Shipping
Expedited shipping options are available where offered. If an expedited shipping option is available for your order, it will be shown clearly at checkout before you complete your purchase.
Expedited shipping is designed to help your order arrive sooner when available. Even with expedited shipping, orders are still subject to processing time before shipment.
Order Tracking
Tracking information may be provided where available. You can use this information to follow your package as it moves toward its destination.
Tracking updates may take time to appear after shipment. If tracking does not update for an extended period, or if you have concerns about your delivery, please contact us through the Contact Us page. Our team will assist you in checking the status of your order.
Address Accuracy
Please make sure your shipping address is correct and complete before placing your order. Accurate information helps ensure your order reaches you without unnecessary delays.
If you notice an error in your shipping address, please contact us through the Contact Us page as soon as possible. We will do our best to assist. However, we are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
Delivery Delays
Delivery estimates are not guarantees. Once an order has shipped, delivery may be affected by carrier operations, weather, high volume, or other circumstances beyond our control.
If your order has not arrived within the estimated timeframe of 6–12 days, please contact us through the Contact Us page. We will review your order and assist you.
Damaged, Lost, or Missing Items
If your order arrives damaged, or if your order is lost or missing, please contact us through the Contact Us page as soon as possible. Please include your order number and a description of the issue. Photos may be helpful where available.
We take these matters seriously and will work with you to review the situation and find an appropriate solution.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us through the Contact Us page as soon as possible. We will do our best to help before your order enters processing or shipping.
If your order has already shipped, you may still be able to request a return within our 60-day return window after receiving your order. Refunds are typically issued within 5–10 days after the returned item is processed.
Returns and Refunds
We offer a 60-day return window. If you are not satisfied with your purchase, please contact us through the Contact Us page to begin the return process.
Refunds are typically issued within 5–10 days after the returned item is received and processed. Refunds are issued to the original payment method used for the purchase. All refunds are processed in USD.
Currency and Pricing
All prices on our website are displayed in USD. All transactions are processed in USD. This provides a consistent shopping experience for our customers.
All products include free shipping. There are no additional shipping charges at checkout.
Customer Support
Your experience matters to us. If you need help with order status, shipping, delivery, returns, refunds, or product questions, please contact us through the Contact Us page. Our email address is also available on the Contact Us page.
Please include your order number and relevant details when contacting us so we can assist you as efficiently as possible.
Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our operations, services, or customer support practices. The most current version will always be available on our website. By continuing to use our website or place an order, you acknowledge and accept the current Shipping Policy.
Thank You
Thank you for choosing us for your self-tanning needs. We appreciate your trust and are here to help you achieve a beautiful, natural-looking glow. For any shipping-related questions, please contact us through the Contact Us page. Our email address is also available on the Contact Us page.