REFUND POLICY
Thank you for shopping with us. We want you to feel confident in your purchase and satisfied with your self-tanning products. This Refund Policy explains how returns and refunds work, what you can expect from us, and how to contact us for assistance.
By placing an order on our website, you acknowledge and agree to this Refund Policy.
Our Commitment
We are committed to providing quality self-tanning products and reliable customer service. If something is not right with your order, we want to help. Our goal is to make the return and refund process clear, fair, and straightforward.
Return Window
You may request a return within 60 days. We offer a 60-day return window so you have time to review your order and contact us if you need assistance.
To begin a return, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. Please include your order number and details about the item you wish to return. Our team will provide you with the next steps and return instructions.
Order Processing and Delivery
Orders are processed within 1–3 business days. The estimated delivery timeframe is 6–12 days for all orders. We do not separate delivery timeframes into domestic and international categories. Every order follows the same estimated delivery window of 6–12 days.
Expedited shipping options are available where offered. If an expedited shipping option is available for your order, it will be shown at checkout before you complete your purchase.
All products ship free of charge. There are no shipping fees added to your order. All prices are displayed in USD.
Return Eligibility
To help us process your return smoothly, please contact us through the Contact Us page before sending anything back. Returns sent without prior contact may take longer to identify and process.
Items should be returned in accordance with the instructions provided by our customer service team. Please include your order number with your return so we can match it to your order.
For health, hygiene, and safety reasons, certain items may not be eligible for return if they have been opened, used, or altered, unless they arrived damaged, defective, or incorrect. If you are unsure whether your item is eligible, please contact us through the Contact Us page, and we will be happy to review your situation.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us through the Contact Us page as soon as possible. Please include your order number, a description of the issue, and photos if available. Photos help us understand the issue and resolve it quickly.
We take these matters seriously. Once we review your report, we will work with you to find an appropriate solution. This may include a replacement, a refund, or another suitable resolution.
How to Start a Return
To start a return, please follow these steps:
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Contact us through the Contact Us page.
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Provide your order number and the item you wish to return.
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Explain the reason for your return.
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Wait for our team to provide return instructions.
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Follow the instructions provided to complete your return.
Please do not send your item back before contacting us. Our team will guide you through the process and provide the information you need.
Return Shipping
Return shipping arrangements may vary depending on the reason for the return and the instructions provided by our customer service team. If your return is due to a damaged, defective, or incorrect item, we will provide guidance on how to proceed.
For other returns, our team will explain any applicable return shipping steps when you contact us. We aim to make the process as clear as possible.
Refund Processing
Refunds are typically issued within 5–10 days after the returned item is received and processed. Once your return is processed, we will issue your refund to the original payment method used for the purchase.
The time it takes for the refund to appear in your account may vary depending on your payment provider. If you have questions about the status of your refund, please contact us through the Contact Us page.
Refund Currency
All prices on our website are displayed in USD. Refunds are issued in USD. This keeps pricing and refunds consistent for all customers.
Order Cancellations
If you need to cancel your order, please contact us through the Contact Us page as soon as possible. We will do our best to assist. However, cancellations may not be possible once an order has entered processing or has shipped.
If your order has already shipped, you may still be able to request a return within the 60-day return window after receiving your order.
Late or Missing Refunds
If you have received a refund confirmation but do not see the refund in your account, please first check with your payment provider. Processing times can vary. If you still have concerns, please contact us through the Contact Us page, and we will assist you.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, you may return your eligible item in accordance with this Refund Policy and place a new order. If you need help choosing the right product, please contact us through the Contact Us page, and we will be happy to provide guidance.
Product Use and Satisfaction
Self-tanning results can vary based on skin type, preparation, application method, and aftercare. For best results, please follow the product instructions included with your order. If you have questions about how to use a product, how to choose a shade, or how to maintain your tan, please contact us through the Contact Us page. We are happy to help.
If you are not satisfied with your purchase, please contact us within the 60-day return window so we can review your situation and assist you.
Customer Responsibilities
To help us process your return and refund efficiently, please provide accurate order information, contact us before sending a return, follow the return instructions provided, and include your order number with your return. If you have any questions at any point, please reach out to us through the Contact Us page.
Our Service Commitment
We are committed to treating every customer with respect and care. We aim to provide clear communication, helpful support, and fair solutions. Whether you need help with an order, a return, or a refund, we are here to assist.
Policy Updates
We may update this Refund Policy from time to time to reflect changes in our operations, services, or customer support practices. The most current version will always be available on our website. By continuing to use our website or place an order, you acknowledge and accept the current Refund Policy.
Contact Us
For all return and refund questions, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. Please include your order number and relevant details so we can assist you as efficiently as possible.